Legal
Privacy Policy
This policy explains how Prashas collects, uses, stores and protects information when customers use the education payment marketplace.
Information We Collect
We may collect customer account details, mobile number, email address, student or reference details entered during payment, institution selection, transaction metadata, payment status, receipts, device and usage information required to operate the service.
How We Use Information
We use information to create accounts, process education payments, verify payment status, generate receipts, show transaction history, improve the marketplace experience, prevent fraud, support customers and comply with applicable legal or regulatory requirements.
Payment Information
Payment processing may be completed through authorized payment gateway partners. Prashas stores transaction references, order identifiers, payment status and receipt information. Sensitive payment instrument details are handled by the payment gateway according to its own security and compliance controls.
Sharing of Information
We may share limited information with payment gateways, banks, institutions, service providers, support teams and authorities where required to complete payments, resolve disputes, prevent misuse or comply with law.
Data Security and Retention
We use reasonable technical and organizational measures to protect customer and transaction information. We retain records for as long as needed to provide services, maintain payment records, resolve issues and meet legal or accounting obligations.
Customer Choices
Customers may contact Prashas to request help with account information, student records, transaction questions or privacy concerns. Some transaction records may need to be retained for compliance, audit, reconciliation and dispute handling.
Updates
We may update this Privacy Policy as the service changes. The latest version published on this page applies to use of Prashas.